Customer Care
Your Customer Care Team
We’re Here To Help
Mandalay Homes’ customer care is provided by Mandalay Building Group*. For support on warranty items please feel free to call 855-955-6466 during our normal business hours listed below. Or you may click the blue button below to submit a service request any time, day or night.
Community Customer Care Teams
Need Urgent Help?
Emergency Issues
Total Loss of Water
If your water supply stops completely, please first check the water shut-off valve located in the garage or in the city’s meter box to make sure the service has not been shut down in your area. For plumbing leaks that require the entire water supply to be shut off please contact your plumbing trade partner first then follow up with us. Dial 855-955-6466 and the proper extension for your community or “3” for after-hours emergencies.
Total Loss of Power
Before contacting your electrical trade partner, check with your utility company providing your electrical service to see if a power outage is in effect in your area. Loss of power in a limited area of your home is not considered an emergency. Please contact your electrical trade partner first then follow up with us. Dial 855-955-6466 and the proper extension for your community or “3” for after-hours emergencies.
Total Sewer Stoppage
If a clogged sewer line prevents you from using water anywhere in your home, this is categorized as an emergency. Partial service is not considered an emergency. Please contact your plumbing trade partner first then follow up with us. Dial 855-955-6466 and the proper extension for your community or “3” for after-hours emergencies.
Total Loss of Heat/Air Conditioning
Before contacting the emergency service, please make sure your thermostat is set properly and your breakers are not tripped. If your heating/cooling isn’t restored by resetting your thermostat and checking your breaker, contact your HVAC trade partner and then follow up with us. Dial 855-955-6466 and the proper extension for your community or “3” for after-hours emergencies.