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Your customer care team

Homeowner Support

We’re Here to Help

Mandalay Homes’ customer care is provided by Mandalay Homes*. For support on warranty items please feel free to call 855-955-6466. Or you may click the button below to submit a service request any time, day or night.

Kelly

Customer Care Manager

Reach Out

Support Team

Jasper

Mountain Gate

All Other Communities

Kelley

Tom

Brandy

Need urgent help?

Emergency Issues

Total Loss of Water

If your water supply stops completely, please first check the water shut-off valve located in the garage or in the city’s meter box to make sure the service has not been shut down in your area. For plumbing leaks that require the entire water supply to be shut off please contact your plumbing trade partner first then follow up with us.
Dial 855-955-6466 and the proper extension for your community or “3” for after-hours emergencies.

Total Loss of Power

Before contacting your electrical trade partner, check with your utility company providing your electrical service to see if a power outage is in effect in your area. Loss of power in a limited area of your home is not considered an emergency. Please contact your electrical trade partner first then follow up with us.
Dial 855-955-6466 and the proper extension for your community or “3” for after-hours emergencies.

Total Sewer Stoppage

If a clogged sewer line prevents you from using water anywhere in your home, this is categorized as an emergency. Partial service is not considered an emergency.  Please contact your plumbing trade partner first then follow up with us. 
Dial 855-955-6466 and the proper extension for your community or “3” for after-hours emergencies.

Total Loss of Heat/Air Conditioning

Before contacting the emergency service, please make sure your thermostat is set properly and your breakers are not tripped. If your heating/cooling isn’t restored by resetting your thermostat and checking your breaker, contact your HVAC trade partner and then follow up with us. 
Dial 855-955-6466 and the proper extension for your community or “3” for after-hours emergencies.

email your care team

Support Request

Upgrade To the Next Level of iON for $2,500
Upgrade new 600 & 700 series homes to iON ZERO and HERS0 or upgrade 500 series homes to iON PLUS (HER25) significantly lowering your energy bills for just $2,500. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Upgrade to iON ZERO for $2,500
Upgrade to iON ZERO and HERS 0 significantly lowering your energy bills. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Add iON PLUS Solar Package for $2,500
Upgrade to iON PLUS Solar and HERS 25 significantly lowering your energy bills. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
GET $7500 TOWARDS iON PLUS OR DESIGN STUDIO UPGRADES!
Sign a contract today and get $7500 towards the iON PLUS Energy Storage upgrade OR the your Design Studio selections.
*Promotion valid only in connection with new home purchase agreements on or after April 16, 2020, or until further notice, at select communities. Promotion is provided in the form of a credit towards the purchase price of either the iON PLUS upgrade or Design Studio selection upgrades. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Home Start & Delivery
While we cannot guarantee the exact your new Mandalay home will be completed* our improved build processes let us get pretty close. Ask your sales rep for details.
*Start and delivery dates represented here are estimated based on current cycle times. They are estimates only and do not account for weekends or holidays. These estimate may be adjusted at any time prior to contract. Actual start and delivery may be affected by conditions, including but not limited to, weather, customer change orders, industry trends, material availability, and product availability.
This home is eligible for energy tax rebates.

Installation of renewable energy and energy storage is eligible for state and/or federal tax rebates. Availability and rebate amounts are subject to change. Learn more about state and federal tax rebates in your area visit WWW.DSIREUSA.ORG

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